General homeowner preparation
Safe isolation
To ensure everyone’s safety, the power will be disconnected. We rely on your consumer unit being correctly labelled; if it is not, we cannot be held liable for the accidental shutdown of incorrect circuits. Please save all work and shut down sensitive electronics before we arrive.
PPE & safety footwear
Safety is our number one priority. We strictly do not follow ‘no shoes’ policies. Professional safety footwear is a mandatory legal PPE requirement for electrical work to protect against impact and electric shock. We use floor protection where possible, but for insurance and safety compliance, boots stay on.
Commercial waste
Waste produced during electrical work is legally classified as Commercial Waste. Disposal requires a specific Waste Carriers License and high commercial fees. To keep your project costs competitive, we do not remove waste unless specifically quoted. We will bag everything up for you to dispose of in your domestic bins or at a local recycling center.
Workspace prep
Please clear furniture and obstructions from work areas (sockets, lights, consumer units) before we arrive. We are unable to move heavy furniture. Additionally, for their safety, please keep pets and children in a separate room while work is in progress.
Landlords, agents & multi-unit testing
Access & discounts
Discounted rates for multi-tenant properties are based on a single, predefined testing session. We require full access to all areas (every bedroom, cupboard, and outbuilding) during this window.
Voiding discounts
If we cannot gain access to a room or unit, requiring a return visit, the multi-unit discount is voided. Subsequent visits will be charged at our standard individual rates.
Keys
Please ensure keys are functional and ready upon arrival. Time spent rectifying key issues or waiting for access is billable.
Making the day easier
The ‘flask’ tip
Power is usually cut within minutes of arrival. If you need your morning caffeine fix, please make a cup or fill a flask just before we get there!
Internet
Routers will be off. Ensure your mobile devices are charged and you have a data plan ready if you are working from home.
Specialist guides
Save or print this guide for everyone in the household.
Guide for information only; your electrician will confirm details on site.